Terms & Conditions
Welcome to Simbae. Simbae Premium Pet Care Products (“Simbae”) provides access to the Simbae website (the “website”) and sells our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the website. By using the website, you signify your agreement to be bound by these conditions.
CHANGES AND/OR AMENDMENTS TO THESE CONDITIONS
These Terms & Conditions of Use may be changed from time to time. Changes will be updated on this page and your use of this Web Site after such changes have been updated will expressly constitute your agreement to the modified Terms & Conditions of Use of all the changes incorporated.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.
Simbae reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Delivery & Returns area which applies to products purchased from us.
ORDERING, PRICING & AVAILABILITY
When you place an order to purchase a product from Simbae, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product (the ‘Order Placed E-mail’). That acceptance will be complete at the time we send the Order Placed Email to you. You are seeking to enter into a contract with Simbae when you place an order.
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by email if any products you order turn out to be unavailable. All prices are inclusive of Sales Tax (6%). Simbae covers Duty & Taxes for Thailand and Indonesia.
When ordering goods from Simbae for delivery outside the Malaysian regions, the recipient may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from Simbae, the recipient is considered the importer of record and must comply with all laws and regulations of the country in which the goods are received.
Your privacy is important to us and we know that you care about how information about your order is used and shared. Please be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
The materials located on the Simbae Web Site (the “Content” or “Contents”), including government policy information or other information as well as any software programs available on or through the Web Site, are protected by copyright, trademark and other forms of proprietary rights. All rights, titles, and interests in and to the Contents are owned, licensed to or controlled by Simbae. This includes;
• any resale or commercial use of this website or its contents.
• any collection and use of any product listings, descriptions, or prices.
• any derivative use of this website or its contents.
• any downloading or copying of account information for the benefit of another merchant.
• or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Simbae’s express written consent.
Except as otherwise provided, the Contents of this Web Site shall not be reproduced, republished, uploaded, posted, transmitted or otherwise distributed in any way without the prior written permission of Simbae. Modification of any of the Contents or use of the Contents for any other purpose will be a violation of Simbae’s copyright and other intellectual property rights. Graphics and images on this Web Site are protected by copyright and may not be reproduced or appropriated in any manner without written permission of Simbae in advance.
DISCLAIMER OF WARRANTIES AND LIABILITY
Due to the inherent defects of electronic distribution, there may be delays, omissions, or inaccuracies in the Contents, and although Simbae endeavors to ensure that the Contents are accurate, correct or have been obtained from sources believed to be reliable, they are provided to you without warranties of any kind.
Simbae does not make any representations and hereby disclaims with respect to this website and the Contents all express, implied or statutory warranties of any kind to you or any third party, including, but not limited to, representations and warranties regarding accuracy, timeliness, completeness, correctness, non-infringement, merchantability, or fitness for any particular purpose, or any representations or warranties arising from usage or custom or trade.
Simbae assumes no responsibility for the consequences of any errors or omissions that has been uploaded on the website. In no event shall Simbae be liable to you or to anyone else for any loss or injury caused in whole or in part by contingencies beyond its control or negligence in procuring, compiling, interpreting, editing, writing, reporting or delivering any Content. In no event shall Simbae be liable to you or anyone else for any claim arising out of or relating to this website or any content, including, but not limited to, any decision made or action taken by you in reliance upon such content or for any types of damages such as, but not limited to, direct, consequential, special, punitive or indirect damages, even if advised of the possibility of such damages.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirement.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for any of the following:
• For fraudulent purposes, or in connection with a criminal offense or other unlawful activity.
• To send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing.
• Or in breach of copyright, trademark, confidence, privacy or any other right.
• Or is otherwise injurious to third parties.
• Or objectionable.
• Or which consists of, or contains, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any ‘spam’.
• To cause annoyance, inconvenience or needless anxiety.
Simbae does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.
ACCESS AND RIGHT OF ACCESS
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Simbae reserves all rights to deny or restrict access to this Web Site to any particular person, or to block access from a particular Internet address to this Web Site, at any time, without ascribing any reasons whatsoever.
LINKS FROM THIS WEB SITE TO OTHER WEBSITES
This Web Site contains hyperlinks to websites which are or may not be maintained by Simbae. Simbae is not responsible for the contents of those websites and shall not be liable for any damages or loss arising from access to those websites. Use of the hyperlinks and access to such websites are entirely at your own risk. Hyperlinks to other websites are provided as a convenience. In no circumstances shall Simbae be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this Web Site is linked.
LINKS TO THIS WEB SITE FROM OTHER WEBSITES
Except as set forth below, caching and links to, and the framing of this Web Site or any of the Contents are prohibited. You must secure permission from Simbae prior to hyperlinking to or be framing, this Web Site or any of the Contents, or engaging in similar activities.
Simbae reserves the right to impose conditions when permitting any hyperlinking to, or framing of this Web Site or any of the Contents. In no circumstances shall Simbae be considered to be associated or affiliated in whatever manner with any trade or service marks, logos, insignia or other devices used or appearing on websites that link to this Web Site or any of the Contents.
Simbae reserves all rights to disable any links to, or frames of any site containing inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topics, names, material or information, or material or information that violates any written law, any applicable intellectual property, proprietary, privacy or publicity rights. Simbae reserves the rights to disable any unauthorized links or frames and disclaims any responsibility for the content available on any other site reached by links to or from this Web Site or any of the Contents.
EVENTS BEYOND OUR REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These Terms & Conditions of Use shall be governed and construed in accordance with the laws prevailing in Australia and Internationally. Service provider: simbae.com is the main domain name of Simbae.